communication & customer orientation

–

Lieferzeit 1 - 3 Werktage

A digital self-study course
in 6 chapters

Rediscover communication and customer focus – through Sarah’s extraordinary journey.

For everyone who wants to dramatically improve their communication skills.

Misunderstandings within the team? Customers who feel unheard? Communication is the key to everything – yet we often struggle with the simplest things.

This course is different. No boring technical jargon, no PowerPoint slides. Instead, you’ll join Sarah on her journey: she’s heading off on vacation but encounters funny, quirky, and thought-provoking situations along the way. Through her experiences, you’ll learn everything you need to master clear, empathetic, and successful communication.

Time Commitment
This self-study course takes approximately 6 hours to complete.

Storytelling with Added Value
Learn through Sarah’s adventures – practical and engaging.

• Read & Listen: No visual overload, just memorable stories that stick.

• Exercises & Tests:
Immediately apply what you’ve learned for real progress and maximum transfer.

• Effective Theory: Scientifically grounded and proven methods that truly help in everyday life.

• Includes a 75-page PDF guide for download with all the content, exercises, and tests.

What you can expect

Storytelling with Added Value

Learn through Sarah’s adventures – practical and engaging.
• Read & Listen: No visual overload, just memorable stories that stick.
• Exercises & Tests: Immediately apply what you’ve learned for real progress and maximum transfer.
• Effective Theory: Scientifically grounded and proven methods that truly help in everyday life.
• Includes a 75-page PDF guide for download with all the content, exercises, and tests.

What you`ll learn

1. What is Communication?
Essential building blocks to ensure your communication succeeds.

2. Perception – We Construct Our Own Reality
How to understand others and foster understanding, even in stressful situations.

3. What truly defines audience-oriented communication and internal customer focus?

4. How to resolve misunderstandings and avoid them long-term

5. How to say “No” dffectively and handle mistakes with confidence

6. How to communicate across hierarchies
master collaboration with colleagues and internal customers at all levels within your organization.

Special featuers

6 Chapters Packed with:
• Exciting lessons, content, exercises, and tests.
• Stories and examples grounded in real life.
• Practical tools for immediate application.
• Self-assessment quizzes to deepen your knowledge.
• A 75-page PDF scriptwith all the content, exercises, and tests for learning, review, and further practice.